Economia
João Pedro Flecha de Lima joins Atento Brasil as Vice President
At Atento, Flecha de Lima will support CEO Angelo Guerra in the command of the company in Brazil . " says Guerra.
Among the main challenges facing the new vice president is the expansion of Atento's business into new markets, increasing the company's ability to achieve sustainable growth, in line with the global business strategy of revenue diversification, and operational excellence and transformation supported by technology with a human touch. "Atento is an extraordinary company that for 25 years has been building a legacy of technological innovation and excellence in customer service. I'm thrilled to be part of a company that employs 150,000 people, more than 40,000 of them in Brazil alone comments João Pedro.
Flecha de Lima will also assist the company in managing relations with stakeholders, in line with good corporate governance practices, with a focus on transparency, social responsibility and protection of the interests of customers, employees, shareholders and investors. adds Flecha de Lima
Atento is the largest provider of customer relationship management and business process outsourcing ("CRM BTO") services in Latin America and one of the world's leading providers. Atento is also one of the leading providers of nearshoring BTO CRM services to companies operating in the United States . Since 1999, the company has developed its business model in 17 countries, employing approximately 120,000 people. Atento has more than 400 clients, to whom it offers a wide range of BTO CRM services through multiple channels. Atento's clients are mostly leading multinational companies in the telecommunications, banking and financial services, health, retail and public administration sectors. In recent years, the company has been recognized for its excellence by various industry analysts in different regions, including Everest (named a "star performer" in 2021), Gartner (recognized as a leader in Customer Service BPO in the Magic Quadrant since 2021), Frost & Sullivan (named a leader in CX Outsourcing in Latin America in 2022) or Forbes (selected as one of the 100 best companies to work for in 2023 in Spain ). For more information, visit www.atento.com.
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