Information Technology
3CLogic Announces New Voice AI Hub to Streamline Deployment of Virtual Agents
Built for enterprise scale and complexity, Voice AI Hub enables organizations to design, test, and deploy dynamic AI-powered voice agents that do more than just converse, they act. With seamless integrations, configurable controls, and LLM flexibility, the platform empowers businesses to drive operational efficiency, reduce costs, and deliver faster, smarter service across all voice interactions.
"Enterprises need more than AI experimentation. They need AI that delivers measurable business outcomes," states Denis Seynhaeve , CEO of 3CLogic. "Voice AI Hub is a turnkey solution that helps reduce costs by automating everyday interactions while preserving the nuance and personalization customers expect from human conversations."
Whether supporting a global service desk or enhancing a contact center, Voice AI Hub gives organizations the tools to unlock scalable automation without compromising brand integrity or data privacy.
"Speed, efficiency, and consistency are critical in today's service landscape," explains Denis. "Voice AI Hub enables enterprises to do more with less by achieving faster resolution times, lower operational costs, and better customer experiences, all without a line of code." Examples include:
Recent studies suggest that while call complexity has increased, more than 40% of call inquiries remain largely transactional or repetitive . Voice AI presents an opportunity to assist enterprise organizations in:
3CLogic's Voice AI Hub marks a significant step forward in enhancing enterprise workflows, providing employees and customers with a frictionless experience while unlocking substantial cost savings. By adopting an intelligent, voice-based approach to service delivery, businesses can mitigate operational expenses related to everyday inquires and improve both the speed and quality of support across the board. The solution will be made generally available this summer.
3CLogic, a ServiceNow-certified and Advanced Platform Build Partner will be showcasing Voice AI Hub live at ServiceNow's upcoming annual conference, Knowledge25. For more information on 3CLogic's Voice AI and Contact Center solutions, please visit www.3clogic.com
3CLogic transforms customer and employee experiences with its patented and award-winning AI-powered cloud contact center solutions purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its offerings empower enterprise organizations with innovative capabilities, such as intelligent self-service, Generative AI, Conversational AI, agent automation & coaching, and AI-powered sentiment analytics — all designed to lower operational costs, maximize ROI, and deliver better, faster, and more personalized interactions for IT, employee, and customer service. For more information, please visit www.3clogic.com.
____________________
https://www.mckinsey.com/capabilities/operations/our-insights/the-contact-center-crossroads-finding-the-right-mix-of-humans-and-ai?utm_source=chatgpt.com
Photo - https://mma.prnewswire.com/media/2673977/3CLogic_Voice_AI_Hub.jpg
Logo - https://mma.prnewswire.com/media/2458632/3clogic_logo_400_281__1_Logo.jpg
View original content:https://www.prnewswire.co.uk/news-releases/3clogic-announces-new-voice-ai-hub-to-streamline-deployment-of-virtual-agents-302439024.html