Varie
DHL and SKF awarded 2015 SAMA Excellence Awards™
The award for "Use of business and/or social technologies to optimize the discovery and sharing of customer issues and insights" was given to DHL CSI for implementing a new business technology platform within the Deutsche Post DHL Group. The platform provides a one-stop shop that drives the effectiveness and efficiency of account management and sharing of customer insights.
SAMA President and CEO Bernard Quancard said, "What is remarkable is that DHL has institutionalized customer-driven innovation through the right organization, processes and enabling technology."
SKF was awarded "Impacting customer metrics using a joint scorecard" for implementing a program of contractual, joint scorecard metrics with a customer, resulting in a 10% documented savings on the customer's total cost of ownership of SKF's products and solutions.
Judges praised SKF's entry for aligning stakeholders from across the organization and for its likelihood of producing long-term, sustainable results. Wrote one judge, "This is a great example of starting with a client objective and building a scorecard to measure and track jointly with the client how they are doing against those objectives. It's a great example of pulling together the [Global Account Management] team from around the world, aligning everyone to the scorecard and ensuring everyone is focused on the same objective."
For more information on SAMA or the Excellence Awards™ contact Michael Johnson
+1 312-251-3131
johnson@strategicaccounts.org
Founded in 1964, the Strategic Account Management Association is a knowledge-sharing organisation devoted to advancing strategic customer-supplier value, collaboration and learning.