Turismo
Trip.com Group Expands Cancellation Guarantee To Overseas Hotels
The partners have now joined over 250,000 hotels in China who had responded to Trip.com Group's earlier initiative announced on 23 January, which are aimed at allowing customers to cancel their hotel bookings free of charge with a check-in date from now to 24:00 February 8 . Trip.com Group continues to coordinate with other hotels to offer refundable cancellations or rescheduled reservations for the customers.
Mr. Ray Chen , CEO of Accommodation Business at Trip.com Group said: "We would like to express our deepest gratitude to these hotels for their staunch support and commitment. In view of the recent developments, including the spread of the virus within China and other countries, it is necessary to expand the initiative and include hotels in other markets. The safety and well-being of our travelers and the community is our top priority. We will continue to monitor the developments closely, and will thereafter take further action, whenever necessary."
Trip.com Group also launched a self-cancellation service on
January 24 , through which Chinese travellers can cancel their bookings made with the hotels that are participating in the "Cancellation Guarantee" policy.
Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through the aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003, Trip.com Group has become one of the best-known travel brands in the world, with the mission of 'making every trip the perfect trip'.
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