Information Technology
No Second Chances: 20% of UK Customers Won't Call Back After a Missed Call
This is a growing problem for microbusinesses and freelancers—many still take work calls on personal mobiles or use outdated VoIP systems that don't fit their needs. Calls are easily missed when the owner is busy, on a job, or away from the office.
One company helping microbusinesses stay connected is , a mobile-first telephony platform recently expanding in the UK. By letting calls ring through to multiple mobiles simultaneously, Rinkel reduces missed calls without the complexity of traditional systems. Among its UK users, 63% of customers using call diverting missed fewer calls and said they felt more in control of their communication.
says David Morgan , who runs a small kitchen fitting business in Leeds . "
From sole traders to small agencies, UK microbusinesses are expected to deliver fast, reliable service just like big firms. But when 93% of small business owners say they've missed important calls due to being too busy, it's clear that current systems aren't enough.
With £30 billion lost annually in missed calls, responsiveness is no longer optional—it's essential.
To meet this "always-on" pressure without burning out, many microbusinesses are turning to smart communication platforms like Rinkel. Instead of juggling personal mobiles, Rinkel lets teams:
says Jeroen van Vierzen , CEO of Rinkel.
Photo - https://mma.prnewswire.com/media/2686636/iPhone_Forwarding.jpg
Logo - https://mma.prnewswire.com/media/2686637/Rinkel_Logo.jpg
View original content to download multimedia:https://www.prnewswire.co.uk/news-releases/no-second-chances-20-of-uk-customers-wont-call-back-after-a-missed-call-302454374.html