North American Contact Center Market to Reach $5.02 Billion by 2023, Driven by High Adoption of Cloud & Hybrid Solutions

Photo - https://mma.prnewswire.com/media/1042782/Contact_Center_Market.jpg   Photo -https://mma.prnewswire.com/media/1042782/Contact_Center_Market.jpg  "Contact center vendors need to position themselves to capitalize on greenfield opportunities, while still catering to their large installed bases of premise products," said Nancy Jamison,Principal Analyst, Information & Communication Technologies. "Strong focus areas driving growth include workforce engagement and the infusion...

Photo - https://mma.prnewswire.com/media/1042782/Contact_Center_Market.jpg  

"Contact center vendors need to position themselves to capitalize on greenfield opportunities, while still catering to their large installed bases of premise products," said Nancy Jamison,Principal Analyst, Information & Communication Technologies. "Strong focus areas driving growth include workforce engagement and the infusion of artificial intelligence solutions across the customer contact landscape."

Frost & Sullivan's recent analysis, Growth Opportunities in the North American Contact Center Market, Forecast to 2023, examines the customer experience (CX) trends that will shape, grow, and influence customer contact, customers, and the employee experience (EX). It presents insights for select industries, business models, and technology areas, including inbound contact routing, interactive voice response, outbound dialing, workforce management, call recording, and analytics.

For further information on this analysis, please visit: http://frost.ly/3wr.

"Pure-play cloud providers continue to expand offerings at a rapid pace, while traditional contact center systems suppliers have been adding cloud offerings," noted Jamison. "Companies are looking to differentiate themselves through artificial intelligence (AI)-enhanced self-service applications, workforce engagement management, and enriched analytics offerings."

In addition to offering enriched self-service options for customers and contact center employees, vendors will find greater growth opportunities by:

Growth Opportunities in the North American Contact Center Market, Forecast to 2023 is part of Frost & Sullivan's global Customer Contact Growth Partnership Service program.

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Growth Opportunities in the North American Contact Center Market, Forecast to 2023
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