Information Technology
Cloud Telephony Services Market Worth $42.60 B by 2030 Driven by AI Integration & Remote Work Trends, Says Mordor Intelligence
Artificial intelligence is transforming contact-center operations by enabling smarter call routing, sentiment analysis, and contextual support. AI-powered platforms help enterprises optimize agent workflows, improve customer interactions, and increase overall operational efficiency, encouraging broader cloud telephony adoption.
The shift to hybrid and remote work has created strong demand for location-independent voice solutions. Cloud telephony platforms and mobility-optimized softphones ensure consistent call quality and seamless workflow continuity across home, office, and coworking environments, driving adoption across industries of all sizes.
Artificial intelligence is transforming agent workflows with sentiment scoring, predictive routing, and real-time coaching. Platforms like NICE CXone Mpower handle millions of interactions monthly, improving first-call resolution and resource allocation. These productivity gains add 0.9 percentage points to market growth, driving enterprises toward AI-enabled cloud telephony platforms.
United States ,
Canada , and Mexico
Brazil ,
Argentina , Chile , and Rest of South America
United Kingdom ,
Germany , France ,
Italy , Spain ,
Russia , and Rest of Europe
China ,
Japan , India ,
South Korea , Australia , ASEAN, and Rest of Asia-Pacific
Saudi Arabia ,
United Arab Emirates ,
Turkey , and Rest of Middle East
Nigeria ,
South Africa , Egypt , and Rest of Africa
shows steady growth, with compliance, data sovereignty, and energy-efficient infrastructure shaping purchasing decisions. Organizations across the continent are moving trading, manufacturing, and collaboration systems to the cloud, often adopting hybrid models that balance local and public-cloud deployments.
leads in cloud telephony adoption, driven by enterprise modernization projects, widespread fiber networks, and a strong partner ecosystem. Government agencies and large corporations are increasingly integrating cloud-based voice solutions into hybrid work strategies, while regional initiatives help extend reliable VoIP services to remote areas.
The hyperscale computing market is set to grow from USD 78.87 billion in 2025 to
USD 223.49 billion by 2030, at a CAGR of 23.16%. Growth is driven by rising data volumes, cloud adoption, and increasing demand for AI, IoT, and big data analytics across industries.
The Integration Platform-as-a-Service (iPaaS) market is valued at
USD 7.85 billion in 2025 and is projected to reach
USD 18.9 billion by 2030, growing at a CAGR of 18.1%. Key drivers include the increasing adoption of hybrid cloud environments and the rising need for seamless and efficient system integration.
Informatica Corporation, TIBCO Software Inc., Oracle, IBM, and Microsoft (Azure Logic Apps) are the major companies operating in this market.
The cloud discovery market is projected to grow from USD 1.83 billion in 2025 to
USD 4.18 billion by 2030, registering an 18% CAGR. Growth is fueled by the need for visibility into cloud usage, data security, and compliance in expanding multi-cloud environments.
ServiceNow Inc., BMC Software Inc., Amazon Web Services Inc., Microsoft Corp., and McAfee LLC are the major companies operating in this market.
Mordor Intelligence is a trusted partner for businesses seeking comprehensive and actionable market intelligence. Our global reach, expert team, and tailored solutions empower organizations and individuals to make informed decisions, navigate complex markets, and achieve their strategic goals. With a team of over 550 domain experts and on-ground specialists spanning 150+ countries, Mordor Intelligence possesses a unique understanding of the global business landscape. This expertise translates into comprehensive syndicated and custom research reports covering a wide spectrum of industries, including aerospace & defense, agriculture, animal nutrition and wellness, automation, automotive, chemicals & materials, consumer goods & services, electronics, energy & power, financial services, food & beverages, healthcare, hospitality & tourism, information & communications technology, investment opportunities, and logistics.
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