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HLPY SELECTED BY VOLKSWAGEN GROUP FRANCE TO MANAGE THE DIGITIZATION AND DELIVERY OF ITS ROADSIDE ASSISTANCE SERVICE IN FRANCE
entered the operational test phase at the beginning of October, with roll-out scheduled for early November. - including the "B-call" electronic emergency call, which guarantees a permanent connection between drivers and the hlpy platform. This collaboration reflects Volkswagen Group France's determination to take its assistance services to the next level, with an innovative, digital approach to improving the customer experience.
With this new partnership, , just five years after its launch in May 2020 , , where it has had a subsidiary since 2022, by revolutionizing the very concept of assistance in an innovative way.
Thanks to this agreement, the French market will become hlpy's leading European market over the next 12 months, followed by Italy , Germany , Spain and Austria .
According to projections, by 2026, , positioning the company as .
Thanks to its proprietary digital platform, hlpy collects and analyzes data in real time via applications based on artificial intelligence and machine learning, enabling it to provide rapid assistance covering the full range of services: , as well as (replacement vehicle, cab, hotel reservation, etc.).
" said .
added .
Operating in France since 2022, is today strengthening its position thanks to a partnership that will enable the . The 's decision to place its trust in hlpy - and its unique digital platform - confirms the trend towards a profound transformation of the automotive industry towards increasingly digitalized after-sales and customer relations processes, to the benefit of users and manufacturers alike.
Founded in Milan in 2020 by managers with over twenty years' combined experience in the fields of assistance, insurance, mobility and innovation, hlpy's mission is to transform and digitalize vehicle assistance.
Today, is a offering roadside assistance, repair and maintenance services, as well as continuity of mobility services in
Led by its founders , such as Nextalia SGR, Alkemia SGR, CDP Venture Capital SGR (Cassa Depositi e Prestiti) and The Techshop SGR.
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