Participants Rethink, Reinvest and Revitalize the Customer Experience At the 9th Annual Customer Contact 2013, West: A Frost & Sullivan Executive MindXchange

The expertly designed tracks at the event this year include:

Participants will receive practical and actionable takeaways that are ready for immediate implementation from presentations such as:

Nationwide Vice President & Chief Customer Advocate Jasmine Green's keynote on the " " that will provide insight on engaging the entire organization in customer-centricity, examples of driving business value through customer experience, success stories to demonstrate the "wow" factor.

Off Center Founder Greg Levin's keynote on " ," showcasing best practices on customer-centric metrics and measuring agent performance accordingly, tools to foster agent empowerment and autonomy, success factors for how to commit fully to agent development, and examples of how to reward and recognize agents in meaningful ways.

Airline Pilot and Customer Service Captain of a Major Airline Carrier, Denny Flanagan's opening address on the " " will identify how to keep customers loyal, by providing them with good experiences that exceed their expectations.

The overall high-level program will benefit senior executives, particularly C-level, vice presidents, and directors involved with: call centers, customer care, customer contact, customer satisfaction and loyalty, customer support operations, quality assurance, sales and marketing, amongst others.

"This event expands my network of thought leaders in the industry and creates an ideas exchange that has impacted my business strategy & results," said Equifax Vice President of Operations Diane Moogalian , who attended a previous event.

Additional event highlights include: where participants will meet their fellow peers and colleagues, as well as enjoy conversation and cocktails in the Canyon, as well as a blowout reception featuring the and the where participants enjoy hors d'oeuvres, a buffet dinner and wild west Olympic fun. 

To register for the , please visit: www.frost.com/customercontactevent or to immediately download the event agenda, please visit: http://www.frost.com/ccw-agenda. For more information, please email: events.us@frost.com or call Matthew McSweegan at +1-516-255-3812. In addition, please join the conversation on Twitter:

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