Retailers reminded that every customer counts

As the global leader in delivery management nShift has released a guide specifically on this topic to help. Available to download here, 'Delivering to customers and rebuilding loyalty' is a guide that examines four ways for online retailers to encourage repeat purchase and drive sales through an excellent delivery and returns experience. As the global leader in delivery management nShift has released a guide specifically on this topic to help. Available to download here , 'Delivering to...

As the global leader in delivery management nShift has released a guide specifically on this topic to help. Available to download here, 'Delivering to customers and rebuilding loyalty' is a guide that examines four ways for online retailers to encourage repeat purchase and drive sales through an excellent delivery and returns experience.

"As people leave their homes to go away, it's a reminder, if one were needed, of the need to provide best-in-class delivery and return services to all customers - and at all times", said Lars Pedersen, CEO of nShift. "How customers receive and return parcels is now such a critical part of the interaction that there is no one-size-fits-all approach so flexibility is the name of the game. Brands need the capability to cater to every customer irrespective of circumstance, which can potentially seem quite daunting. That's why we've released our latest guide to help."

In its guide, nShift suggests that a first-class delivery and returns experience should include:

This follows a landmark ruling in the UK that has stipulated parcel firms must improve how they deal with delivery errors or face enforcement action. It was recently announced by Ofcom - the UK regulatory body - that those who send and receive parcels are to receive greater protection under new rules designed to improve how companies handle complaints.

The guide, "Delivering to customers and rebuilding loyalty" can be downloaded from the nShift website.

About nShift

nShift is the global leading provider of cloud delivery management solutions enabling frictionless shipment and return of almost one billion shipments across 190 countries annually. nShift's software is used globally by e-commerce, retail, manufacturing and 3PL shippers. The company is headquartered in London and Oslo. It has over 500 employees across offices in Sweden, Finland, Norway, Denmark, United Kingdom, Poland, the Netherlands, Belgium and Romania.