Atento Mexico expands its Senior Talent and Young Talent programs

Boosting youth employability Boosting youth employability On the other hand, Atento has increased its programs for the incorporation of young professionals. Proof of this is their data, where about 43% of their workforce inMexicois under 30 years old.  The company has established itself as a gateway to the labor market since a high percentage of its employees access their first job through Atento, which combines initial training programs with development programs. The care of...

Boosting youth employability

On the other hand, Atento has increased its programs for the incorporation of young professionals. Proof of this is their data, where about 43% of their workforce in Mexico is under 30 years old.  The company has established itself as a gateway to the labor market since a high percentage of its employees access their first job through Atento, which combines initial training programs with development programs.

The care of the teams is also reflected in the high employee retention rates, the result of a strategy that combines continuous training, internal mobility and generational diversity programs. In 2024, Atento Mexico invested more than 4.6 million hours of training, an effort that resulted in more than 4,900 internal promotions worldwide.

Generational diversity as a value

Age diversity is part of the 'Generations' pillar of its global Diversity and Inclusion programme. The coexistence of junior and senior profiles not only contributes to the transmission of knowledge within the company, but also strengthens the corporate culture and the commitment of the teams.

For Patricia Valdés, Human Resources Director at Atento Mexico, "At At Atento we believe that generational diversity is a strategic value. Senior talent brings experience and knowledge that is imperative, while younger profiles bring new ideas and energy. The combination of the two is what allows us to innovate and remain a benchmark in the customer experience. "

About Atento

Atento is the largest provider of customer relationship management and business process outsourcing ("CRM BTO") services in Latin America and one of the leading providers globally. It is also one of the leading providers of nearshoring BTO CRM services for businesses operating in the United States. For more information, visit  www.atento.com.

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