Elettronica
Boomers and Seniors Feel Technology Companies Talk Down to them
With CES kicking off this week in Las Vegas and many companies expected to launch their latest devices to what is an increasingly competitive market, the research highlighted that older customers can feel that they are treated as technologically illiterate by technology companies.
Further complaints among those who felt patronized related to technology companies talking down to them (39%) and treating all those over a certain age the same (32%). This treatment is far from justified, as only 16% of respondents labelled themselves as novice technology users while the majority (76%) ranked themselves as average users of tech.
The research, which provided further insights into the device and application use of those over 50, also highlighted some ongoing security and privacy concerns:
"Technology companies should think hard before they risk isolating older customers," said Judith Bitterli , Chief Marketing Officer at AVG Technologies. "This is an audience that is expanding, has more spending power and is actively using devices and apps. For example, our research found 83% use apps on their devices. While it is important to address their privacy and security concerns, this must be done in a manner that is considered, not condescending."
Bitterli, who regularly blogs on tech topics for Boomers and Seniors on Now AVG, will share further insights from the study in her talk "The Privacy Fear Factor" at the 2015 CES Lifelong Tech Summit taking place at the Venetian today.
Methodology :
AVG commissioned an online survey interviewing 5,907 respondents over the age of 50 to identify device ownership and usage, and attitudes towards technology in the following markets;
Australia , Brazil ,
Canada , Czech Republic ,
France , Germany ,
New Zealand , the United Kingdom and
the United States . Fieldwork was carried out during
November 2014 . The market research company Research Now carried out the fieldwork using its proprietary panels.
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