Economia
Atento promotes the selection of the best profiles for its clients through the Smart Recruiter AI platform
Thanks to this tool, Atento can more accurately identify the candidates who best fit the organizational culture and the specific needs of its clients. In this way, a deeper alignment is achieved between employees and the brand's objectives, which translates into an increase in productivity, an improvement in the customer experience and the service provided, as well as a reduction in staff turnover.
Smart Recruiter has proven its effectiveness since its implementation in March, boosting the selection of personnel in Atento. Nearly 4,000 people have participated in selection processes through the platform, which has resulted in the hiring of more than 340 candidates to fill positions in nearly 10 operations.
"At , we are committed to continuous innovation in our human resources processes. Smart Recruiter is an example of how artificial intelligence can transform the way we evaluate and select our future employees, in tune with the needs of our customers. In addition, this tool not only improves accuracy in selection, but also provides an enriching experience for candidates, aligned with the needs and expectations of our clients. This is one more initiative of the company in search of fulfilling its strategy, aimed at operational efficiency," commented Thiago Zanon , Global Head of HR, Atento.
Smart Recruiter is based on generative AI powered by Atento AI Studio, which allows candidates to simulate a scenario with a client in a hyper-personalized way, very faithful to reality, through a fluid and natural conversation. This provides people who apply for the position with a more realistic vision of what the future position will be, as well as having a more attractive and personalized selection experience. During the interaction, Atento's intelligent moderator, LINEU (Learning Intelligent Node Efficient Understanding), ensures that the conversation is kept within the right context, avoiding deviations and ensuring consistency.
Simultaneously, the platform analyzes candidates' responses in real-time, generating assessments that support the hiring process. Smart Recruiter's understanding capabilities, coupled with the adjustments made by Atento's prompt engineers, make the AI fully tailored to the brand's tone and content.
Preliminary and dynamically, the tool acts as an effective way to assess candidates, allowing candidates to be quickly and accurately identified with the skills and aptitudes needed to deliver an exceptional customer experience.
In a highly competitive market, the ability to attract and retain quality human talent has become a fundamental differentiator for companies. In this regard, Atento's development of Smart Recruiter works as a strategic tool for personnel selection, which allows Atento to stand out from its competitors and establish itself as reliable partners for its clients.
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