Information Technology
Zifo Reports Record Customer Satisfaction Scores for Scientific Application Support and Lab Compute Services
The number of for Zifo's LCS service has , reflecting increased engagement from the scientist community. In the , LCS surpassed , with -- a testament to sustained service quality amid rapid growth.
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Zifo's CSAT results demonstrate the company's technical prowess as well as its capacity to convert complex scientific computing requirements into IT outcomes that are in line with business objectives. Such consistency indicates both operational maturity and user trust in a field where stability, compliance, and uptime are crucial, while also significantly reducing the daily frustration that scientists feel when IT systems impede their research.
"Science moves fast, but bad IT slows it down," said . "For too long, scientists have had to fight their tools instead of using them. Our Lab Compute Services flip that story -- turning IT from the villain everyone dreads into the quiet partner they actually like working with. And we know that many labs out there are struggling with failure-to-launch across their Digital and Lab Automation initiatives, and they tell us that lack of skills on the ground are the cause. Good Lab Compute establishes the foundation for automation, integration, and digital evolution by placing knowledgeable, dependable people where you need them," he added.
Zifo's Lab Compute team provides comprehensive from instruments to informatics -- tailored to the needs of global life sciences organizations. Operating across , Zifo's LCS team supports more than , manages over And thus far, Zifo's Lab Compute engineers and analysts have resolved more than , consistently delivering stability, compliance, and speed.
The exceptional CSAT scores were made possible by a , supported by over
developed through Zifo's Practical AI³ program. This approach enhances operational intelligence -- enabling predictive maintenance, risk mitigation, and smarter automation in research environments.
With over of proven partnership in the life sciences sector, Zifo's LCS integrates , , and spanning cloud, data, and biometrics. The service also encompasses , , and , ensuring systems meet stringent global standards.
To support customers across a range of regulatory and operational needs, Zifo offers three distinct service models in the Lab Compute vertical:
Zifo's commitment to continuous improvement in satisfaction, scalability, and scientific enablement ensures its LCS offering continues to meet the demanding standards of global life science organizations.
Zifo is the leading global enabler of AI and data-driven enterprise informatics for science-driven organizations. With extensive solutions and services expertise spanning research, development, manufacturing, and clinical domains, we serve various industries, including pharma, biotech, chemicals, food and beverage, oil and gas, and FMCG. Trusted by over 190 science-focused organizations worldwide, Zifo is the partner of choice for advancing digital scientific innovation. For more information, visit ;
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