Information Technology
Invoca's Momentum With Contact Centres Soars With Rising Adoption, New CCaaS Integrations, and Enhanced AI-Powered Quality Management
Invoca has introduced new innovations that enhance an organisation's ability to optimise customer experiences and contact centre performance using insights from digital journeys and AI. These include powerful new quality management capabilities and expanded integrations with leading CCaaS platforms, including Genesys and Five9.
Customer demand for Invoca's contact centre solutions continues to accelerate. Industry leaders such as DIRECTV, Renewal by Andersen, CHRISTUS Health, and Mutual of Omaha rely on Invoca to boost contact centre productivity, deliver seamless customer experiences, and optimise conversion rates and revenue performance.
"Contact centres have moved beyond their traditional role as cost centres to play a critical role in driving revenue. To be successful, they require new data and technology focused on the end-to-end sales process," said Peter Isaacson , CMO at Invoca. "Invoca provides contact centres with a suite of AI-based solutions purpose-built for revenue generation, so managers and agents have the data they need to measure performance, orchestrate amazing customer journeys, and optimise conversion rates."
Invoca's AI-powered quality management delivers a comprehensive solution for faster, more accurate call evaluations and agent coaching. Built for contact centre managers, new innovations include:
Invoca's CCaaS integrations connect contact centres with digital marketing to unify teams, improve CX, and optimise conversion rates and revenue growth across the entire customer journey. New enhancements include:
Customer demand for Invoca's contact centre solutions is accelerating, as industry leaders rely on the platform to boost contact centre productivity, deliver seamless customer experiences, and optimise conversion rates and revenue:
To learn more about Invoca's contact centre solutions, visit:
Invoca is an AI-powered revenue execution platform that connects marketing and sales teams to help them track and optimise the buying journey to drive more revenue. By using a comprehensive revenue execution platform with deep integrations with leading technology platforms, revenue teams can better connect their paid media investments directly to revenue, improve digital engagement, and deliver the best buyer experiences to drive more sales. With Invoca, top consumer brands, including AutoNation, DIRECTV, Mayo Clinic, Mutual of Omaha , and Verizon, experience unbelievable results powered by undeniable data. Invoca has raised
$184M from leading venture capitalists, including Upfront Ventures, Accel, Silver Lake Waterman, H.I.G. Growth Partners, and Salesforce Ventures. For more information, visit https://www.invoca.com/uk/.
Allison Champion
PR & Digital Content Programme Manager
press@invoca.com
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