Editoria e Media
LOYALTY PROGRAMS AND THE CURRENCY EFFECT
the authors explain.
Despite their scale and profitability, loyalty programs are still largely viewed as traditional marketing tools. The book challenges this perspective by introducing a new framework that highlights how businesses can strategically manage loyalty currencies to unlock various sources of value creation, ranging from measurable bottom-line contributions to enhanced enterprise valuations.
say de Boer and Chin.
Drawing from their extensive experience advising the world's top loyalty programs, the authors offer a behind-the-scenes look at how points work, how they generate profits, and how businesses can leverage them for competitive advantage.
is now available for purchase. For more information, visit www.thecurrencyeffect.com
About the authors:
is a Managing Partner at On Point Loyalty, Singapore , and CEO at Fidivio. He has researched and worked in loyalty strategy since 2000, providing strategic guidance to leading companies globally, including more than 40 airlines. Evert has published numerous articles and white papers on loyalty strategy and finance, including the Harvard Business Review. He is the author of (Palgrave Macmillan, 2017).
is a Partner at On Point Loyalty, Kuala Lumpur, Malaysia . Her loyalty experience spans program design, strategic planning, member analytics and program valuations. Prior to joining On Point Loyalty, Xiao Yao worked for AirAsia's loyalty program and contributed to various strategic projects for top financial institutions at Bain & Company in Southeast Asia . She holds a PhD from the University of Cambridge , UK.
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