Forrester Announces Full Conference Agenda For CX EMEA 2020

CX EMEA will highlight how these leaders can work together to improve customer loyalty, experiences, and growth. Featuring more than 30 deep-dive sessions, the event will provide CX, marketing, and leadership best practices; live networking opportunities; and personalised meetings with Forrester analysts. CX EMEA will highlight how these leaders can work together to improve customer loyalty, experiences, and growth. Featuring more than 30 deep-dive sessions, the event will provide CX,...

CX EMEA will highlight how these leaders can work together to improve customer loyalty, experiences, and growth. Featuring more than 30 deep-dive sessions, the event will provide CX, marketing, and leadership best practices; live networking opportunities; and personalised meetings with Forrester analysts.

Noteworthy keynotes and sessions at CX EMEA include:

"As businesses find themselves having to continuously adapt to changing consumer behaviours and expectations in light of the pandemic, it's more important than ever that CX, marketing, and employee experience professionals are working together to optimise the customer experience," said Martin Gill, VP and research director at Forrester. "This event will provide attendees with actionable insights into how these leaders can boost customer loyalty and enhance revenue opportunities through greater collaboration."

Resources:

About Forrester
Forrester (FORR) is one of the most influential research and advisory firms in the world. We help organizations grow through customer obsession. Forrester's unique insights are grounded in annual surveys of more than 690,000 consumers and business leaders worldwide, rigorous and objective methodologies, and the shared wisdom of our most innovative clients. Through proprietary research, data and analytics, custom consulting, exclusive peer groups, certifications, and events, we are revolutionizing how businesses grow in the age of the customer; learn more at forrester.com.

Press contact: Hannah Segvich, [email protected]