Information Technology
Air Cargo Faces Talent Crisis as 59% of Workers Consider Leaving
Digitalisation and updating legacy technology will be crucial for air cargo operators that wish to keep employees happy and attract new talent. In fact, 63% of air cargo workers say that greater access and use of data would improve operational efficiency, in turn improving job satisfaction.
That said, employers need to ensure their employees are trained to use the latest technology, as 39% of respondents currently cite a lack of skilled staff as a key operational challenge their company is facing. Without access to technological training, air cargo employers risk disgruntling staff further.
However, it's not all doom and gloom for the air cargo sector. Nearly half (49%) say that it was a passion for aviation and transportation that attracted them to the air cargo sector in the first place, and 68% agree that their current role still excites them.
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The air cargo sector represents less than 1% of global cargo volume but is responsible for a staggering 33% of global trade by value. Despite their critical role in global trade, air cargo workers are not just frustrated, they are struggling - 26% say they have considered leaving to industry due to burnout or work-related stress.
Adding fuel to the potential talent shortage, 22% of air cargo workers feel they have limited career progression opportunities in their roles, and 16% believe their contributions are overlooked by the wider cargo ecosystem. For air cargo operators, these research findings highlight the importance of workforce investment - training, career development and upskilling - or they could risk losing their best talent.
For more research and commentary, please find the report here.
IBS Software is a leading SaaS solutions provider to the travel industry globally, managing mission-critical operations for customers in the aviation, tour & cruise, hospitality, and energy resources industries. IBS Software's solutions for the aviation industry cover fleet & crew operations, aircraft maintenance, passenger services, loyalty programs, staff travel, and air cargo management. Across the hospitality sector, IBS Software offers a cloud-native, unified platform for hotels and travel sellers, including central reservation (CRS), property management (PMS), revenue management (RMS), call centre, booking engine, loyalty, and distribution. For the tour & cruise industry, IBS provides a comprehensive, customer-centric, digital platform that covers onshore, online and on-board solutions. Across the energy & resources industry, we provide logistics management solutions that cover logistics planning, operations & accommodation management. The Consulting and Digital Transformation (CDx) business focuses on driving digital transformation initiatives of its customers, leveraging its domain knowledge, digital technologies and engineering excellence. IBS Software operates from 17 offices across the world.
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This research was conducted by and , gathering insights from 142 air cargo professionals from 5th February - 3rd March 2025 . The findings reflect the realities of an industry facing increasing challenges in talent retention and workforce engagement.
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