BPaaS Market 2017 - Global Forecast to 2022: Cost-Effectiveness And Lower TCO Are Expected to Drive the Enterprises to Adopt BPaaS Solutions

The BPaaS market size is expected to grow from USD 40.20 Billion in 2017 to USD 68.76 Billion by 2022, at a Compound Annual Growth Rate (CAGR) of 11.3%.

The major drivers of the BPaaS market include the growing need to comply with regulations, the focus on cost-effectiveness and lower Total Cost of Ownership (TCO), and the need for business agility and a faster time-to-market.

The scope of the report covers the BPaaS market analysis by business process, organization size, vertical, and region. The Human Resource Management (HRM) business process is expected to have the largest market share during the forecast period, owing to the need for updating the existing HRM systems in a sustainable model and the flexibility for operating the cloud-based HRM systems. The customer service and support business process is expected to grow at the highest CAGR during the forecast period, as organizations are seeking to transform their customer service operations by decreasing the operational costs, while dynamically scaling up the operations associated to smaller product life cycles.

The large enterprises segment is expected to have the largest market share during the forecast period, owing to the need to reduce the high Capital Expenditure (CAPEX) and Operating Expenditure (OPEX). Large enterprises have dedicated in-house IT resources and larger IT budgets to consider the adoption of the as-a-service model for their business processes. The Small and Medium-Sized Enterprises (SMEs) segment is expected to grow at the highest rate, owing to the high adoption of BPaaS solutions among the SMEs to gain operational efficiency and result in decreased CAPEX, desired outcomes, and improved business efficiency.

The Banking, Financial Services, and Insurance (BFSI) vertical is estimated to have the largest market share during the forecast period, owing to the adoption of cloud solutions, which has enhanced the focus on achieving competences and rebalancing the expenses on systems. The eCommerce and retail vertical is expected to grow at the highest rate, as BPaaS can help the small-sized and online retailers in improving their marketing, sales, and services' and lowering the cost of ownership.

The major vendors profiled in the report include Accenture (Republic of Ireland), IBM (US), Capgemini (France), Cognizant (US), EXL (US), Fujitsu (Japan), Genpact (UK), HCL (India), TCS (India), and Wipro (India).

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Companies Mentioned

For more information about this report visit https://www.researchandmarkets.com/research/ng88qb/bpaas_market_2017?w=5

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