Trasporti
Automotive Dealers Shift to Cloud-based CRM Solutions to Meet Customer Expectations
Photo - https://mma.prnewswire.com/media/875140/Frost_Sullivan_Automotive_customer_relationship_management.jpg
http://frost.ly/3dq
"CRM vendors incorporating , , and a in their solutions will be best poised to make the most of the emerging opportunities in the market," said . " such as Dominion Vision are gaining prominence due to their benefits of reduced capital costs and lower maintenance overheads. Globally, cloud CRM will gain traction among smaller dealerships and increase penetration to 35 percent by 2025."
Frost & Sullivan's recent analysis, , analyzes the competitive landscape and future focus areas of dealerships, ( ), and third-party vendors in the automotive CRM market. It also identifies the most preferred engagement models among dealers, pricing analysis, and the ways in which the market is expected to change in the future.
As the omnichannel retailing trend intensifies, automotive CRM vendors will find growth opportunities in:
"The market is experiencing a surge in consolidations, as DMS providers currently lack advanced CRM capabilities," noted Amy. "Solutions resulting from the partnerships between open DMS vendors and CRM service providers will help dealerships capture customer data from multiple online retail channels. New-age CRM solutions seamlessly synchronize customer data and analyze it using data mining algorithms to maximize customer engagement and drive profitability for automotive dealerships."
is part of Frost & Sullivan's global Automotive & Transportation Growth Partnership Service program.
For over five decades, Frost & Sullivan has become world-renowned for its role in helping investors, corporate leaders and governments navigate economic changes and identify disruptive technologies, Mega Trends, new business models and companies to action, resulting in a continuous flow of growth opportunities to drive future success. Contact us: Start the discussion.
K31B-18
Francesca Valente
P: +1 210 348 10 12
E: Francesca.Valente@frost.com
http://ww2.frost.com