High customer satisfaction with Picosun's new service and support model

During the last months, Picosun Group has hired and trained several new service engineers and sales and support personnel to provide local support at the Group's US, Asian, and European locations. Remote diagnostics, control, and data logging features for remote troubleshooting and process optimization of customers' PICOSUN® ALD tools are a routine approach in the Group's ALD solution deliveries. Augmented and/or virtual reality solutions for even more efficient service operations and remote learning/e-training possibilities are also under development and will be introduced in all Picosun's operations later on.

During the last months, Picosun Group has hired and trained several new service engineers and sales and support personnel to provide local support at the Group's US, Asian, and European locations. Remote diagnostics, control, and data logging features for remote troubleshooting and process optimization of customers' PICOSUN^® ALD tools are a routine approach in the Group's ALD solution deliveries. Augmented and/or virtual reality solutions for even more efficient service operations and remote learning/e-training possibilities are also under development and will be introduced in all Picosun's operations later on.

"Our principle of `AGILE ALD' and our position as the technological forerunner in our field obligate us to provide the best possible services and solutions to our customers. As a globally operating company, pandemic risk scenarios are an integral part of our continuous risk planning. Against the backdrop of the current covid-19 outbreak, our service operations are continuously being adapted to mitigate potential impacts. Picosun Group follows a holistic management process that enables constant development of our customer service unit to ensure the best possible response even in an emergency situation," continues Malinen.

For Picosun, the health of employees and customers is the highest priority. In order to closely monitor and manage the covid-19 situation, Picosun follows all the safety regulations provided by WHO, CDC, ECDC, and Finnish Institute for Health and Welfare, and provides the necessary information timely to all employees, customers, and other stakeholders.

Picosun provides the most advanced AGILE ALD^® (Atomic Layer Deposition) thin film coating solutions for global industries. Picosun's ALD solutions enable technological leap into the future, with turn-key production processes and unmatched, pioneering expertise in the field - dating back to the invention of the technology itself. Today, PICOSUN^® ALD equipment are in daily manufacturing use in numerous leading industries around the world. Picosun is based in Finland, with subsidiaries in Germany, USA, Singapore, Taiwan, China, Korea and Japan, offices in India and France, and a world-wide sales and support network. Visit www.picosun.com.

More information:

Mr. Timo Malinen
Customer Experience Director, Picosun Group
Tel. +358 40 5011 860
Email: [email protected]
Web: www.picosun.com
 

CONTACT:

Minna Toivola
D.Sc., Marketing Manager, Picosun Oy
Email: [email protected]
Tel: +358 40 758 8748

This information was brought to you by Cision http://news.cision.com

https://news.cision.com/picosun-oy/r/high-customer-satisfaction-with-picosun-s-new-service-and-support-model,c3185513

The following files are available for download: