Telecomunicazioni
Customer Experience Management Conference to Present 24 Results-Driven Case Studies From Leading Operators O2, TDC Denmark, TeliaSonera
As customer experience management continues to be a critical factor for future success among telecoms operators, (http://www.customerexperienceevent.com) will present case studies, led by a world-class speaker panel of 26 CxOs, VPs and Directors.
Delivering an optimal customer experience can radically reduce churn, increase ARPU and drive down operational costs. The (http://www.customerexperienceevent.com ) will address how to leverage CEM strategies to deliver a tangible ROI that secures top-level buy-in, with proven examples of how to achieve differentiation and increase customer retention.
"When operators are under huge cost pressure, it is more critical than ever to learn about successful CEM tools. You think you know all the best tools and effective methodologies? At the , you will be surprised how much value it can bring you!" said Csaba Böthe, Director of Customer Contacts and Operation Support at Magyar Telekom.
Attended by Directors and Heads of customer experience from global operators and CEM service providers, (http://www.customerexperienceevent.com) will feature operator case studies from Europe and the Middle East led by:
The download centre features exclusive podcasts with leading telecoms operators on the main challenges and drivers in customer experience including: TeliaSonera, Telefónica O2 Ireland , Orange FT Group, BT Global Services and Beyond Philosophy: http://www.customerexperienceevent.com/download
(http://www.customerexperienceevent.com) will be held between 23rd-26th January in London and is sponsored by Ericsson, Actix, Amdocs, CEM4mobile, Compuware, Dimelo, eGain, LivePerson, MDS, RightNow and Siegel + Gale.
Notes to Editors:
For further information on Customer Experience Management in Telecoms contact +44(0)20-7368-9737, email telecoms@iqpc.co.uk or visit http://www.customerexperienceevent.com
To apply for a press pass for CEM in Telecoms email telecoms@iqpc.co.uk