Turismo
Meliá Hotels International presents "Stay Safe with Meliá", a Program Which Guarantees Stringent Post-COVID-19 Health and Safety Standards, in Collaboration with Bureau Veritas
- Hotels modify their facilities and redesign many of their processes to reduce direct interaction and maintain hygiene standards and social distancing until the crisis is over
- The certification process is expected to be completed during the month of May
MADRID , May 11, 2020 /PRNewswire/ -- Meliá Hotels International, the largest Spanish hotel group and world leader in "resort" hotels, has developed a program for the gradual reopening of its hotels in the post-COVID-19 recovery phase and is working together with one of the most prestigious certification organisations in the world, Bureau Veritas, to ensure that it complies with the most rigorous health and safety standards and rigorously applies the recommendations of the World Health Organization (WHO).
In addition to detailing the protocols and measures to optimise hygiene, the disinfection of facilities and the most important operational processes, the program also aims to prioritize a positive customer experience. To achieve this, the "Stay Safe with Meliá" program foresees the appointment in each hotel of a person responsible for the "emotional well-being" of guests and the verification of appropriate compliance with the processes designed to prevent the spread of Covid-19.
This certification will meet the needs of the hospitality and F&B industry, and will set health standards in all Meliá hotels, which may apply to other hotel companies.
This 360º program includes actions in several areas:
Meliá Hotels International has leveraged the international know-how and experience of its Risk Management, Occupational Health, Operations, Brands, Procurement, Maintenance and IT teams, and the support and advice of specialist strategic suppliers. To define new spaces, processes and brand standards, the team has reviewed all the customer contact points. Likewise, to ensure that customer preferences are also considered, more than 100,000 customers will be involved in the adaptation process through the launch of a recent survey.
To verify that the new procedures and standards adapted to the post-COVID context are effective, the company is also testing the new processes in areas such as food and beverage services, cleaning procedures for rooms and public areas, simulations of customer flows at check-in and check-out, car parks and pool areas, as well as the estimation of the new capacity limits for different spaces. New digital applications and solutions are also being tested to reduce direct contact with customers.
As Gabriel Escarrer, Executive Vice President and CEO of Meliá Hotels International, explains, "
Bertrand Martin , Executive President of Bureau Veritas Spain and Portugal , explains: " ".
Founded in 1956 in Palma de Mallorca ( Spain ), Meliá Hotels International has more than 390 hotels open or in the process of opening in more than 40 countries under the Gran Meliá Hotels & Resorts, Paradisus by Meliá, ME by Meliá, Meliá Hotels & Resorts, INNSiDE by Meliá, Sol by Meliá and TRYP by Wyndham brands. The Company is a world leader in resort hotels and its commitment to responsible tourism has made it recognized as the most sustainable hotel company in the world (Gold Medal and Industry Mover Award in the SAM Sustainability Yearbook 2020, published by S&P Global). Meliá Hotels International is also a member of the IBEX 35.
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