Turkcell Global Bilgi The Best in The World for The Third Time

     (Photo: http://photos.prnewswire.com/prnh/20121105/573394 )

Turkcell Global Bilgi's General Manager Bahadır Pekkan said: "Since our inception, we have put our name to many successes and honored these with the awards we have been granted in Turkey and internationally.  Our ranking as first in the "Best Outsourcing Partnership" and our second place ranking in the "Best Self-Service Technology for a Contact Center" categories from ContactCenterWorld, globally one of the most prestigious awards organization; is an honor both for us and for Turkey .  As Turkey's leading customer relationship management center with a 45% market share; we will continue to deliver our services to Turkey and our customers with determination, courage, and innovation through our 10,000 employees working at 18 different locations in Turkey and abroad."

Turkcell Global Bilgi received its "Best Outsourcing partnership" award for Turkey's Ministry of Labor and Social Security Communication Center, which was held up as an exemplary public project with a high solution rate of 87% for initial contact and customer satisfaction.  The Labor and Social Security Communication Center contributed millions of Turkish Lira to the country's economy in one year.  Turkcell Global Bilgi won its other award in the "Best Self-Service Technology for the Contact Center" category for the Voice Recognition technology, acknowledged globally as exemplary technology that reduces confirmation time to 5 seconds on average, in cases where confirmation and id verification is requested of customers.  

Ranking among the top 3 each year in the ContactCenterWorld's world finals, Turkcell Global Bilgi, in 2011 received the "Best Contact Center" and "Best Incentive Scheme" awards; positioning it as the World's champion for the third consecutive time, and thus being a great source of pride for Turkey itself.

About ContactCenterWorld "Top Ranking Performers":

"Top Ranking Performers" is the global finals of a contest organized by ContactCenterWorld.com, one of the leading organizations in the call center sector, to determine the best in the business.  Annually, Contactcenterworld holds a two-stage contest to determine the best call centers of the year. Contactcenterworld.com, separating the world into three regions (AMERICAS, APAC and EMEA), determines the best call centers by continent at the initial stage. The winning call centers then compete in 9 different categories for the title of "best in the world" at the global finals. Each year, more than 1,000 companies take part in this event, which is regarded as one of most prestigious in the sector.

ABOUT TURKCELL GLOBAL BILGI

Turkcell Global Bilgi, formed in 1999 and owned 100% by Turkcell, is the leading customer relations management center in Turkey with a 45% market share. Turkcell Global Bilgi serves in 18 different regions through 13 call centers located in Turkey and 5 abroad, with 10,000 employees in total, 1,000 being outside Turkey with a capacity of 7,500 seats. Turkcell Global Bilgi's operations in Turkey are located in Istanbul (3 locations), Izmir, Erzurum, Diyarbakir, Ankara , Eskisehir, Karaman, Artvin, Trabzon, Van and Karabuk; and abroad in Ukraine (4 locations) and Belarus .  Having realized the first technology investment in eastern Turkey with the Erzurum and Diyarbakır call centers, Turkcell Global Bilgi is also the first Turkish call center operating beyond Turkey through its investment in Ukraine .  

ABOUT TURKCELL

Division Head of Investor and International
Media Relations
Tel: + 90-212-313-1244
Email: nihat.narin@turkcell.com.tr


International Media Relations Manager    
Tel: + 90-212-313-1506            
Email: banu.uzgur@turkcell.com.tr
investor.relations@turkcell.com.tr

You can now follow the most up-to-date Turkcell developments on twitter by clicking on the link below.

http://twitter.com/TurkcellNews