Turismo
Travel & Hospitality Report: Connecting the Customer Experience Dots
So, how do organisations in this hyper-competitive market prepare? How can they guarantee a perfect experience for each and every one of their customers?
Over the last 6 months, senior executives from across the travel and hospitality industry have had their say regarding the challenges that they are facing on the road to customer excellence, and their thoughts have been collated into this long awaited report which is available here to download!
The report features seven exclusive interviews with senior level executives from and more as they describe how they've addressed the industries biggest customer experience challenges.
Ryanne van der Eijk is the Chief Customer Experience Officer at Dutch airline KLM highlights customer intimacy as a differentiating factor:
Abigail Comber , British Airways' Head of Customer discusses what lies ahead for customer experience and the challenges facing the industry:
Denisa Spinkova, Senior Director, Brand Management EMEA at The Carlson Rezidor Hotel Group discusses brand consistency in delivering memorable guest experiences:
So what are the biggest challenges facing customer experience leaders within travel and hospitality and do they match those highlighted by industry leaders including:
Discover the answers to these critical questions by downloading your complimentary copy of the created by the Customer Experience Exchange for Travel & Hospitality, ahead of this years' strategic meeting which will be held in London on the 20 - 21 September 2016 , where 60 of the leading CX minds, all of whom are committed to delivering extraordinary experiences, will be meeting to discuss their biggest challenges and benchmark their strategies. Find out more by visiting http://bit.ly/28Ljh3M calling +44-(0)207-368-9484 or emailing exchangeinfo@iqpc.com.