Stunning Amount of Knowledge at Customer Contact Expo as Major Industry Event Nears Opening

At , there will also be over 150 suppliers of leading technology and services, including 20 companies new to the show this year covering areas such as: self service, multi-channel integration, workforce management, outbound contact centres, benchmarking and analytics. For more details, check out the directory

Taking place October 1-2, 2014 at London Olympia, some companies to look out for include:

Next door, there will also be 140 leading suppliers at with products, services and knowledge spanning key areas as:  payments & security, delivery & logistics, digital platforms and marketing.

Helen Curl , Exhibition Director, UBM Live said: "We have gone to great lengths to make this the best ever. We understand the demands customers place upon businesses but thankfully, there is a huge amount of innovation in the market to match those demands. We have reflected this in the vast array of seminar sessions, products and service providers."

For the 1 time ever, the Conference at Customer Contact Expo the longest running conference to serve the market, is free to attend. Divided into 3 streams, it will include 2 days of presentations and case studies from companies such as: and They will be covering some hot topics such as , and One of the key features is the Customer Service Excellence Arena will feature:

There are also   as part of Customer Contact Expo:

There is a stunning variety of high-level speakers and case studies featuring in the theatres from

"Cloud continues to be a popular topic in all spheres of business. For the contact centre, however, it presents incredible opportunities in terms of growth, scalability and flexibility. Cloud, or Communications as a Service (CaaS) is a strong focus for Interactive Intelligence as it builds on years of experience and development of solutions for making the contact centre environment more effective and efficient. The expo enables us to bring these skills and solutions to the fore, demonstrating our knowledge and enabling potential customers to evaluate our offerings and see first-hand how they can assist in bringing productivity, personalised engagement and efficiency to the call centre environment."

As a part of its aim to have sustainability at the core of all activities, this year Customer Contact Expo is striving to attain standard for Sustainable Event Management. The event team has been looking at the environment, community and economic sides of sustainability with the aim of ensuring that Customer Contact Expo leaves a positive legacy behind.

For more information and to register for free, please visit http://live.callcentre.co.uk/expo_home/

UBM Live connects people and creates opportunities for companies across five continents to develop new business, meet customers, launch new products, promote their brands and expand their markets.   Through premier brands such as MD&M, CPhI, IFSEC, Facilities Show, TFM&A, Cruise Shipping Miami and many others, UBM Live exhibitions, conferences, awards programs, publications, websites and training and certification programs are an integral part of the marketing plans of companies across more than 20 industry sectors.