Global $17.8 Bn Healthcare CRM Market, 2025

The global healthcare CRM market is expected to reach USD 17.8 billion by 2025, growing at a CAGR of 9.1%

Use of CRM helps healthcare organization to streamline their workflow and better manage patient care. It also helps in reducing the cost and increase the efficiency.

Vitally impacting drivers for the industry include rapidly growing percentage of aging population, rise in chronic disease incidence and advancement of new technology. Demand for operational efficiency in healthcare organization, adoption of home care/ virtual care and big data revolution is also contributing to the growth of the market. According to the study by Deloitte, 62.0% of patients are comfortable with online consultation with doctor.

Shift from volume to value based care and rise of consumerism in healthcare organization is also expected to contribute significantly to the growth of global healthcare CRM space.

Further Key Findings From The Study Suggest:

Key Topics Covered:

Chapter 1. Methodology and Scope

Chapter 2. Executive Summary

Chapter 3. Healthcare CRM Industry Outlook
3.1. Healthcare CRM: Market segmentation
3.2. Healthcare CRM market size and growth prospects
3.3. Healthcare CRM: Market dynamics
3.4. Key opportunities prioritized
3.5. Industry analysis - Porter's
3.6. Healthcare CRM competitive landscape, 2014
3.7. Healthcare CRM market: PESTLE analysis, 2014

Chapter 4. Healthcare CRM Product Outlook
4.1. Healthcare CRM market share, by product, 2014 & 2025
4.2. Individual healthcare CRM
4.3. Referral healthcare CRM
4.4. Individual and referral healthcare CRM

Chapter 5. Healthcare CRM End-Use Outlook
5.1. Healthcare CRM market share, by end-use, 2014 & 2025
5.2. Payers
5.3. Providers
5.4. Life Sciences

Chapter 6. Healthcare CRM Application Outlook
6.1. Healthcare CRM market share, by Application, 2014 - 2025
6.2. Community Outreach
6.3.1. Community health education
6.3.2. Services outreach/Promotion
6.3.3. Financial Donor Management
6.4. Case Coordination
6.5.1. Patient information Management
6.5.2. Pre-Authorizations / Eligibility
6.5.3. Referrals
6.6. Case management
6.7.1. Chronic Disease Management
6.7.2. Clinical trials Relationship Management
6.8. Relationship management

Chapter 7. Healthcare CRM Technology Outlook
7.1. Healthcare CRM market share, by Technology, 2014 - 2025
7.2. Cloud based CRM
7.3. Mobile CRM
7.4. Social CRM
7.5. Collaborative CRM
7.6. Predictive CRM

Chapter 8. Healthcare CRM Regional Outlook

Chapter 9. Competitive Landscape

For more information about this report visit https://www.researchandmarkets.com/research/b6mb7r/healthcare_crm

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