Turismo
Love2Stay Online Self-Service application sees record use during Covid-19
An early decision to develop a bespoke self-service application in partnership with their long-standing digital marketing partner, Built For Now, has proven to be a key strategic investment as the app has generated thousands of transactions since its launch in April 2020 , saving the business a significant amount of administrative costs and, importantly, making sure customers were always in control of their holiday plans.'
Guests may use the app to cancel or change a scheduled booking and obtain an instant e-voucher for the full price of their reservation. The voucher comes in the form of an electronic code that can be used to make a reservation in the future. The whole procedure takes less than a minute to complete and can be done at any time of day or night on the Love2Stay website. No need to call, no need to email.
" ," said Chris Skitt , Park Manager of Love2Stay
In a study conducted by Steven Van Belleghem a best-selling author in customer service strategy, it was found that 70% of customers now expect a company's website to include a self-service application.
Nick Spiteri , Managing Director at Built For Now said,
www.builtfornow.co.uk
www.love2stay.co.uk
High resolution images are available on request.
Nick Spiteri - 07887 556692, nick@builtfornow.co.uk