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"The Future of Travel": Trip.com Group to Showcase Next-Gen Tech at ITB Berlin 2025
Mr Boon Sian Chai, Managing Director and Vice President of International Markets at Trip.com Group, will join Julia Simpson , President & CEO of the World Travel & Tourism Council (WTTC), to launch a strategic analysis of key emerging and breakthrough technologies from its Technology Game Changers report. is a strategic resource for business leaders and stakeholders looking to navigate the complexities of a rapidly transforming digital environment. Press Conference
Mr Schubert Lou, COO of Trip.com, will join an exclusive panel to discuss how Trip.com leverages AI-driven personalisation to enhance the customer experience and drive loyalty. Mr Lou will further explore the key innovations reshaping industry dynamics while offering insights and strategies to stay ahead in the competitive landscape.
Mr Andy Washington , General Manager of Trip.com Group Europe, will join an exciting panel exploring how technology drives personalised travel experiences. The session will review the challenges of balancing mass production with individualisation and how AI shapes hyper-personalised travel planning. The discussion will highlight how Trip.com Group successfully integrates tailored experiences, not just for individual travellers but also within complex package and group travel structures, ensuring both efficiency and profitability.
Visitors to this year's event can connect with Trip.com Group at its trade fair booth, located at Hall 9, Stand 121. Representatives from across its business will be present, including teams from Flights, Stays, Attractions and Tours, Transportation, Vacations and Destination Marketing.
Trip.com Group reinforces its commitment to the European market, and is keen to strengthen its partnerships, such as its Memorandum of Understanding (MOU) signing with the German National Tourism Board. This collaboration underscores the Group's dedication to building a strong presence in Germany , aligning with its strategic expansion across Europe .
Trip.com Group is poised to enhance its role in the region's travel ecosystem following its recent office locations in Paris and Istanbul , with other offices in London , Edinburgh , Frankfurt , Rome and Barcelona . The Group's European footprint continues to expand, with strong regional growth indicators.
Trip.com Group recently reported its latest figures, highlighting air ticket and hotel bookings on its international OTA platform increased by over 70% year-over-year. Furthermore, German travel bookings specifically grew by almost 60% year-over-year.
As the travel industry accelerates its digital shift, Trip.com Group remains at the forefront of innovation, leveraging technology to improve customer service, streamline operations, and drive growth in the global travel industry.
Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centres. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world". Find out more about Trip.com Group here: group.trip.com.
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