Global OSS/BSS Market Report 2014-2020: Customer Management, Revenue Management, Service

The global OSS/BSS market is primarily driven by increasing adoption of convergent billing systems, rise in demand for customer care and growth in telecommunication industry. Conversely, regulatory issues and difficulty in integration with existing systems are the major factors hindering the growth of the market. However, the roll-out of new generation operation systems and software (NGOSS) framework is expected to provide potential growth opportunities for the players in OSS/BSS market. In 2020, service assurance OSS solutions are expected to dominate the global OSS/BSS market followed by service fulfillment solutions. The dominance of these segments is attributed to high demand for consistent high-speed connectivity in North America and Europe. Moreover, the standards formulated by several telecommunications regulators across the globe for quality of service (QoS) in offering communications services encourages the network operators to deploy the service assurance and service...

The global OSS/BSS market is primarily driven by increasing adoption of convergent billing systems, rise in demand for customer care and growth in telecommunication industry. Conversely, regulatory issues and difficulty in integration with existing systems are the major factors hindering the growth of the market. However, the roll-out of new generation operation systems and software (NGOSS) framework is expected to provide potential growth opportunities for the players in OSS/BSS market.

In 2020, service assurance OSS solutions are expected to dominate the global OSS/BSS market followed by service fulfillment solutions. The dominance of these segments is attributed to high demand for consistent high-speed connectivity in North America and Europe. Moreover, the standards formulated by several telecommunications regulators across the globe for quality of service (QoS) in offering communications services encourages the network operators to deploy the service assurance and service fulfillment solutions. However, the network design and network monitoring solutions are primarily in demand in the Asia Pacific, Africa and Latin America. This is due to the expanding communications infrastructure in these geographies. Roll-out of high speed networks in these geographies is expected to further propel the growth of OSS solutions market. The global OSS market is expected to grow at a CAGR of 11.5% from 2014 to 2020.

The BSS market was dominated by the customer management solutions and is expected to remain dominant over the forecast period. However, due to decreasing Average Revenue Per User (ARPU) in Asia Pacific and Rest of the World and high investment in infrastructure, demand for revenue management solutions is expected to rise over the coming years. Moreover, increasing customer churn rate and increasing number of fraud cases encourages the communications service providers to deploy sophisticated revenue management solutions such as billing management, collection management, fraud management and others. Thus, the global revenue management BSS solutions market is expected to grow at a CAGR of 14.3% from 2014 to 2020.

Key Topics Covered:

Chapter 1 Preface

Chapter 2 Executive Summary

Chapter 3 Market Overview

Chapter 4 Global OSS/BSS Market Revenue, by Process Type

Chapter 5 Global OSS Market Revenue, by Application

Chapter 6 Global BSS Market Revenue, by Application

Chapter 7 Global OSS/BSS Market Revenue, by Geography

Chapter 8 Company Profiles

- Accenture PLC
- Amdocs Ltd.
- CSG Systems International, Inc.
- Hewlett-Packard Company
- IBM Corporation
- Oracle Corporation
- Tata Consultancy Services (TCS) Limited
- Tech Mahindra Limited
- Telefonaktiebolaget LM Ericsson

For more information visit http://www.researchandmarkets.com/research/8n7r45/ossbss_customer

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