Information Technology
Genesys Strengthens Asia Pacific Leadership Team
APAC represents a uniquely diverse and high-growth landscape, requiring a nuanced, data-driven approach to customer engagement that aligns with the region's evolving digital and economic priorities. To meet this opportunity, these leaders will drive further adoption of the Genesys Cloud platform, help enterprises realize new levels of value from CX orchestration, and sharpen go-to-market strategies to better serve the region's dynamic needs.
With nearly 30 years of experience at companies such as Qualtrics and OpenText, where he built and scaled high-performing sales organizations across Southeast Asia , Greater China , Korea, and India , , will lead revenue growth and customer success strategies across key Asian markets. said Mao Gen.
As will oversee business expansion, customer engagement, and strategic partnerships across the Korean market. With over 20 years of experience at enterprise solution companies such as UiPath and SAS Korea, DongWook brings deep expertise in cloud platforms, information technology, and data analytics. said Kim.
Based in Sydney , , bringing over 20 years of experience in B2B technology and SaaS marketing, including senior leadership roles at Okta, Oracle, and Confluent. said Rashed.
These leadership appointments underscore the continued momentum of Genesys across APAC. During fiscal year 2025, in APAC, Genesys Cloud grew to supporting over 1,400 customers with nearly 30% growth in users year-over-year, including some of the region's most recognised customer-centric brands, including Atomy, Beyond Bank, Maxicare, Zensar Technologies. Meanwhile, the shift toward automation is accelerating across the region with organisations driving more self-service interactions. This is evidenced by a 120% year-over-year increase in AI chatbot sessions and a more than 250% year-over-year surge in AI voicebot minutes during the same period. Strengthening its regional footprint, Genesys has made investments in both infrastructure and talent, with a growing team of over 1,500 employees in APAC.
Currently, Genesys offers full-service cloud availability in five Amazon Web Services (AWS) Regions in APAC including AWS Asia Pacific ( Mumbai ), AWS Asia Pacific ( Seoul ), AWS Asia Pacific ( Tokyo ), AWS Asia Pacific ( Osaka ) and AWS Australia ( Sydney ), with more locations expected in the future. It also provides satellite availability in AWS Asia Pacific ( Singapore ), AWS Asia Pacific ( Hong Kong ), and AWS Asia Pacific ( Jakarta ). This regional presence enables Genesys to help businesses meet data privacy and regulatory requirements across APAC.
Please visit https://www.genesys.com/en-sg
Manali Pattnaik
Director APAC Communications, Genesys
manali.pattnaik@genesys.com
+65-8321 7924
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