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Icelandair's Buddy Hotline Connects Passengers to Trusted Locals for 'Insider' Knowledge and Personalised Travel Recommendations
Transatlantic airline Icelandair has launched its new service to connect passengers with Icelandair Buddies for personalised travel recommendations. The service aims to support travelers during or in the planning of their trip by providing trusted advice from locals.
Travelers can connect directly by phone or message a Buddy, via an online messenger, who will be on hand from today to offer the ultimate 'insider' advice to help travelers make the most of their time away. From where to find the best fish restaurant in town, to where to discover a beautiful hidden spot for a picnic or enjoy a secluded geothermal hot pool, Icelandair's Buddies will have the answer.
All Buddies are members of the Icelandair team who are knowledgable and passionate about promoting responsible tourism in the country.
A new global study of holidaymakers conducted by Icelandair revealed that rather than enjoying the process of planning a trip, the volume of sources for travel advice can make the process confusing and daunting. Consequently, and many others 'confused' and 'anxious' about what they should see or do during their trip. Almost two thirds said they had experienced not being able to fit all their plans into a trip, which left and as though they'd missed out.
Travelers' feelings of stress, pressure and being overwhelmed are further exacerbated with trust in reviews and recommendations at a new low. Research reveals that reviews than five years ago, which has resulted in
From discovering hidden gems to experiencing authentic local culture, there is a growing appetite amongst travelers to explore the 'real' location they're visiting, with for a more authentic experience. As well as seeking advice from locals, many like to feel like a native while in another country, with one third eating like a local and 40% shopping locally in an attempt to travel more sustainably.
Birna Ósk Einarsdóttir, CCO, Sales & Customer Experience, Icelandair Group, comments,
The Buddy Hotline launches today and is available to all Icelandair passengers to enjoy from 10 April to 8 May. To find out more about Icelandair's Buddy Hotline and to take advantage by booking now visit icelandair.com/BuddyHotline.
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Notes to Editors
The Buddy Hotline is a new service from Icelandair, which connects passengers of the airline directly by phone or via an online messenger with a 'Buddy' for trusted personalised 'insider' advice and recommendations to help them make the most out of their time away. The service will be available from 10 April to 8 May, and will be accessible before and during their holiday, for travelers who want tips and advice on the go or for those planning in advance.
Icelandair is a transatlantic airline and offers an opportunity for passengers to take a stopover in Iceland at no additional airfare. Since the 1960s, Icelandair has encouraged passengers to enjoy an Icelandair Stopover and now there's more choice and variety on offer than ever before, with the service available on all transatlantic routes from 24 European destinations to 18 North American gateways (including latest additions San Francisco , Kansas City and Dallas ). Icelandair also offers flights between Iceland and the following destinations:
Edmonton, Montreal, Toronto and Vancouver
Reykjavik, Akureyri, Amsterdam , Bergen, Berlin , Billund, Brussels , Copenhagen , Dublin , Frankfurt, Geneva, Gothenburg , Glasgow , Hamburg , Helsinki , London, Madrid, Manchester, Milan, Munich , Oslo , Paris , Stockholm and Zurich
Anchorage, Boston , Chicago , Denver , Kansas City , Minneapolis , New York, Orlando, Philadelphia , Portland , San Francisco, Seattle, Tampa and Washington D.C.
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Photo - https://mma.prnewswire.com/media/859009/Icelandair_Buddy.jpg