Istruzione e Formazione
A pandemic-proof project: The University of East London delivers Dynamics 365 with Pythagoras
Speaking about the importance and aims of the programme of work, Amanda Niblett , Director of IT at the University of East London said
During the delivery of Release One, the UK went into lockdown, making working from home mandatory for all who were able to do so. Luckily, UEL had invested in delivering Microsoft Teams in 2018, meaning work could continue without impacting the project schedule or system quality.
- Delivering a better experience for learners by simplifying interactions with UEL across all touchpoints.
- Enhancing personalisation of communication with prospective, current and past students
- Integrating with other systems, including telephony and chatbots, to build a clear, 360-degree view of each student and their interaction with UEL.
- Reducing the number of systems across the university to provide an accurate audit trail and increase strength of GDPR compliance.
- Reducing manual intervention using automation, freeing up staff's time to deliver value to students and other stakeholders.
One of the first teams to begin using Dynamics 365 was the alumni team, who went from pulling disparate data from multiple databases to having a single source of truth about all former students. Some of the benefits that have already been identified include:
- Enhanced open and click through rates on email communications
- The ability to design detailed user journeys for all communications and report on engagement at each stage
- An increase in alumni satisfaction rates, including communication ratings and Net Promoter Score (NPS).
- A cleansed set of contact records with up to date full audit tracking
Both UEL and Pythagoras are currently busy working on the second and third releases, with significant new functionality being launched over the next few months for optimising student recruitment and enhancing the university experience for learners.
The University of East London prepares its students for the jobs of the future. It has been pioneering futures since 1898, from the Second Industrial Revolution through to where we are now in the Fourth Industrial Revolution.
Located in one of the world's most multi-cultural areas, the University's 15,000-plus students are a microcosm of this diversity, representing 150 different nationalities. With London campuses in Stratford and in Docklands, it is at the heart of the industrial and creative shift east, and a powerful global gateway.
Vision 2028, the University's 10-year strategy, aims to create a 4.0 Education for learners: producing graduates with the skills, tools and competencies sought by employers and entrepreneurs in a rapidly changing world.
Pythagoras is an experienced digital partner specialising in delivering digital transformation with the Microsoft Cloud. Having worked with over 30% of UK universities, Pythagoras has the expertise to provide strategic advice that takes into account the objectives and challenges of the education sector, alongside robust technical guidance. Our consultants are highly skilled in Dynamics 365, the Power Platform, Azure, Office 365 and SharePoint.
To get in touch with Pythagoras, please contact info@pythagoras.co.uk, visit www.pythagoras.co.uk or call 01628 519 000.
Photo: https://mma.prnewswire.com/media/1342404/Pythagoras_UEL3.jpg