Forrester: Despite COVID-19 Vaccine Deployment Underway, Employers Must Exercise Caution As They Plan To Reopen Physical Offices

From doubts about vaccines' effectiveness to significant country-by-country variation in administration priorities, employers need to be cautious as they define their pandemic management plans. In its new report, "The Opportunity, The Unknowns, And The Risks Of Vaccine Passports In The Workplace," Forrester identifies several risks that employers must address if deploying vaccine passports — a digital document that provides evidence of an individual's immunization status — to inform their return-to-work strategies. Risk exposure includes sensitive data mishandling, discrimination, labor union mobilization, diminished cybersecurity, and negative impact on the customer experience.

From doubts about vaccines' effectiveness to significant country-by-country variation in administration priorities, employers need to be cautious as they define their pandemic management plans. In its new report, "The Opportunity, The Unknowns, And The Risks Of Vaccine Passports In The Workplace," Forrester identifies several risks that employers must address if deploying vaccine passports — a digital document that provides evidence of an individual's immunization status — to inform their return-to-work strategies. Risk exposure includes sensitive data mishandling, discrimination, labor union mobilization, diminished cybersecurity, and negative impact on the customer experience.

The graphic showing all 15 risks is attached.

Key highlights from the reports include:

"While COVID-19 is loosening its grip, it's not going away," said Enza Iannopollo, senior analyst at Forrester. "Vaccine passports don't offer the silver-bullet solution that many might hope for easing pandemic protocols and restrictions, and businesses should be planning for life with COVID in the medium to long term. Our overarching message to organizations everywhere is one of caution. With the right planning and consideration, the return to work will be smoother and more successful for all involved."

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