Contactless Delivery of Parts and Services to Trigger a $75-Billion Market Opportunity in the Global Aftermarket Sector by 2025
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"The global automotive aftermarket is at a crossroads and has severely impacted stakeholders at all levels. Supply chain reorientation, financial aid to channel partners and the digitization of traditional business models and services can help mitigate some of the adverse effects of the pandemic," said Anuj Monga, Research Manager, Automotive & Transportation at Frost & Sullivan. "Increased awareness about the significance of social distancing and enhanced personal hygiene is expected to drive service providers to adopt digitization of the aftermarket ecosystem as customers will prefer contactless provision of services at their preferred locations, thus diminishing footfalls at workshops. A whole new segment of health and wellness in-car care is opening up and looks promising well beyond the immediate aftermath of the crisis."
Monga added: "There is ample scope for turning adversity to advantage if appropriate investments are channeled towards the digitization of existing business models. E-retailing of parts and accessories, the uberization of vehicle services on aggregator platforms, and on-demand services are expected to be bright spots in an otherwise dismal business environment."
The global aftermarket performance is expected to temporarily shrink post-COVID-19. However, to mitigate risks, companies in this sector should take advantage of the growth opportunities by:
Digital Business Models Mitigating COVID-19 Implications on Global Aftermarket Performance in 2020 is part of Frost & Sullivan's global Automotive and Transportation Growth Partnership Service program.
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Digital Business Models Mitigating COVID-19 Implications on Global Aftermarket Performance in 2020
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